About Me
Professional Summary
I am a results-oriented Technology Support Engineer with 7 years of experience in technical support and system administration. I Bring strong troubleshooting skills, communication skills, and a commitment to enhancing operational efficiency, ensuring clients receive optimal support. I am a collaborative professional skilled in conducting training sessions to support best practices.
Technical Skills
Troubleshooting, Remote Support, Networking, and AI Prompt Engineering.
Soft Skills
Problem Solving, Customer Service, Patience and Empathy, and Communication.
Technologies
Applications and Microsoft Office, Hardware, Cloud Services, and Operating Systems.
Analytics
Critical Thinking, Problem Solving, Creative Thinking, and Logical Reasoning..
Professional Experience
Unified Communication Specialist
Developed training programs for staff on updated technologies and processes, helping to boost team efficiency by 30% and ensuring seamless transitions during system updates. Conducted training sessions for team members on new telecommunications tools, which improved their proficiency and confidence.
Information Technology Support Engineer
Troubleshot and resolved over 300 technical support tickets, which improved overall user satisfaction by 25%. Conducted training sessions for staff on system updates and best practices, which not only enhanced team knowledge but also contributed to a 40% decrease in recurring issues related to user error.
Website and Domain Administrator
Streamlined the domain management process by implementing a new tracking system, which reduced response times by 25%. Coordinated with cross-functional teams to resolve technical issues related to domain configurations, which led to a 15% decrease in support tickets.
Contact Me
Get In Touch
me@brianmaxey.com
(937) 546-1911
Kettering, OH
https://www.linkedin.com/in/brianmaxey/